How it started
In 2016 the Scottish Government launched the award-winning eDevelopment service, a single national platform that allows professionals and public users to submit planning and building standards applications online.
Operating and updating the current service
eDevelopment is managed by the Scottish Government on behalf of all local and planning authorities in Scotland, supporting the provision of a single online service across every authority. The service has over 45,000 registered users and receives around up to 5,000 submissions each week. It now handles up to 90% of planning applications and 75% of building warrant applications submitted to authorities in Scotland.
The value of the service to applicants and authorities alike has been demonstrated in the COVID-19 pandemic, where it has allowed applicants to prepare and submit planning and building standards applications and supporting documents remotely.
Since launch, the service has not stood still. The feedback and insights that we’ve captured over the years from our users has led directly to service improvements.
From this, we expanded our user research to capture feedback on users' experiences of not just the application process, but also the planning system as a whole.
Regular upgrades have been released including many improvements requested by service users and our local and planning authority partners, updates to reflect legislative changes, and important site and database upgrades.
What happens next
As part of our programme of digital transformation we will continue to iterate and improve the eDevelopment service as we have to date in the short-medium term.
We are also planning updates based on feedback gathered through workshops we held during the COVID-19 pandemic with authorities. During these workshops we gathered valuable feedback regarding the aspects of digital transformation which would most benefit authorities and users during these challenging times, and this learning will inform both what we aim to deliver and when we aim to deliver it.
The current service is the foundation on which we are building our digital transformation and will remain integral to our plans as the digital transformation programme evolves.
In particular, there is the potential to expand on the scope of the current service and to evolve it to support the delivery of the digital transformation that we are working towards.
Last Updated: 19 Feb 2021